Customer services in Hauts-de-France

We’re France’s No. 1 region for customer services. Leading CRM specialists—Webhelp, Majorel, Comdata, Armatis, Teleperformance and more—already have operations here, and conditions are ideal for your business, too. Choose a Hauts-de-France location for excellent recruitment potential, competitively priced real estate that meets your needs, and easy access to decision-making centers in Paris, Brussels and London.

Customer services in Hauts-de-France

We’re France’s No. 1 region for customer services. Leading CRM specialists—Webhelp, Majorel, Comdata, Armatis, Teleperformance and more—already have operations here, and conditions are ideal for your business, too. Choose a Hauts-de-France location for excellent recruitment potential, competitively priced real estate that meets your needs, and easy access to decision-making centers in Paris, Brussels and London.

Telephone advisor

France’s booming customer services market

Fast facts

In 2018, the French contact center market grew to €2.61bn, a 6.3% rise over the previous year1. Growth was buoyed by services performed and delivered within France, up 2.4% year on year.

1 According to a 2019 report by EY and SP2C, a trade group of leading French CRM providers.

French market covered primarily by providers in France

A large majority of CRM providers serving the French market are still located in France.

Sales generated on the French market by location

France North Africa Other
60.4 % 31.3 % 8.3 %

Expert insights from an interview with SP2C President Patrick Dubreil:

“The steady growth in the French customer services market over the past four years can be credited to at least three factors.”

Customer Relations Center
Customer Relations Center

Unrivalled concentration of players in customer services

Hauts-de-France was a pioneer in outsourced customer services, and today we’re home to more contact centers than any other French region, with:

  • some 70 contact centers and
  • nearly 10,000 jobs

Home to leading French contact centers

France’s 5 biggest contacts centers by sales have operations in Hauts-de-France.

2019 rankings of customer service providers

2018 rank 2019 rank Provider Present in HDF Founded in
1 1 Webhelp France Yes 2000
2 2 Majorel Yes 1996
5 3 Comdata Yes 1987
3 4 Sitel Group Yes 1998
4 5 Armatis Yes 1989
7 6 Intelcia 2000
6 7 Teleperformance Yes 1978
10 8 BlueLink 1992
9 9 Coriolis Service Yes 1999
11 10 Outsourcia 2003

Source: SP2C

Where we stand in the French customer services landscape

Hauts-de-France plays a leading role in the French contact center market.

Some 29% of French players with outsourced CRM have chosen Hauts-de-France as the command center for their customer satisfaction and loyalty strategy.

CRM workforce in France by region

Distribution of Contact Centers in France

Source: SP2C 2019

In-house customer service operations in Hauts-de-France

A number of prominent French and global companies have set up their own customer service centers in our region, including:

Which makes Hauts-de-France a leading French destination for in-house CRM as well, with

  • over 200 in-house customer relations centers
  • 17,000 jobs

Synergies between the customer services industry and Hauts-de-France

  • What is the region’s strategy for boosting the CRM sector?
  •  What role do today’s contact centers play in local economies in Hauts-de-France?
  • What trends are shaping the sector’s future?

Get answers to these questions in our interview with NFI Chief Executive Officer Yann Pitollet and Project Director Olivier Charras.

Telephone advisor

Explore the business opportunities in our customer services industry