Customer services in Hauts-de-France
We’re France’s No. 1 region for customer services. Leading CRM specialists—Webhelp, Majorel, Comdata, Armatis, Teleperformance and more—already have operations here, and conditions are ideal for your business, too. Choose a Hauts-de-France location for excellent recruitment potential, competitively priced real estate that meets your needs, and easy access to decision-making centers in Paris, Brussels and London.
We’re France’s No. 1 region for customer services. Leading CRM specialists—Webhelp, Majorel, Comdata, Armatis, Teleperformance and more—already have operations here, and conditions are ideal for your business, too. Choose a Hauts-de-France location for excellent recruitment potential, competitively priced real estate that meets your needs, and easy access to decision-making centers in Paris, Brussels and London.
France’s booming customer services market
Fast facts
In 2019, the French contact center market grew to €2.94bn, a 6.1% rise over the previous year1. Growth was buoyed by services performed and delivered within France, up 2.5% year on year.
1 According to a 2020 report by EY and SP2C, a trade group of leading French CRM providers.
French market covered primarily by providers in France
A large majority of CRM providers serving the French market are still located in France.
Sales generated on the French market by location
| France | North Africa | Nearshore | Other |
| 53.7 % | 31.9 % | 9.4 % | 5 % |
Expert insights from an interview with SP2C President Patrick Dubreil:
“The steady growth in the French customer services market over the past four years can be credited to at least three factors.”
Unrivalled concentration of players in customer services
Hauts-de-France was a pioneer in outsourced customer services, and today we’re home to more contact centers than any other French region, with:
- some 70 contact centers and
- nearly 10,000 jobs
Home to leading French contact centers
France’s 5 biggest contacts centers by sales have operations in Hauts-de-France.
2020 rankings of customer service providers
| 2019 Rank | 2020 Rank | Provider | Present in HDF | Founded in |
|---|---|---|---|---|
| 1 | 1 | Webhelp France | yes | 2000 |
| 2 | 2 | Majorel | yes | 1996 |
| 3 | 3 | Comdata | yes | 1987 |
| 4 | 4 | Sitel Group | yes | 1998 |
| 7 | 5 | Teleperformance | yes | 1978 |
| 6 | 6 | Intelcia Group | 2000 | |
| 5 | 7 | Armatis | yes | 1989 |
| 8 | 8 | BlueLink | 1992 | |
| 9 | 9 | Coriolis Service | yes | 1999 |
| n/a | 10 | Euro CRM France | 2000 |
Source: SP2C
Where we stand in the French customer services landscape
Hauts-de-France plays a leading role in the French contact center market.
Some 29% of French players with outsourced CRM have chosen Hauts-de-France as the command center for their customer satisfaction and loyalty strategy.
CRM workforce in France by region
Source: SP2C 2019
In-house customer service operations in Hauts-de-France
A number of prominent French and global companies have set up their own customer service centers in our region, including:
Which makes Hauts-de-France a leading French destination for in-house CRM as well, with
- over 200 in-house customer relations centers
- 17,000 jobs
Synergies between the customer services industry and Hauts-de-France
- What is the region’s strategy for boosting the CRM sector?
- What role do today’s contact centers play in local economies in Hauts-de-France?
- What trends are shaping the sector’s future?
Get answers to these questions in our interview with NFI Chief Executive Officer Yann Pitollet and Project Director Olivier Charras.
Explore the business opportunities in our customer services industry
Locating your customer services center in Hauts-de-France opens the door to:
Contact course