Customer services

in Hauts-de-France

We’re France’s No. 1 region for customer services. Leading CRM specialists—Concentrix, Majorel, Comdata, Armatis, Teleperformance and more—already have operations here, and conditions are ideal for your business, too. Choose a Hauts-de-France location for excellent recruitment potential, competitively priced real estate that meets your needs, and easy access to decision-making centers in Paris, Brussels and London.

France's booming
customer services market

In 2021, the French contact center market grew to €3.34 bn, a 10.8% rise over the previous year¹. Growth was buoyed by services performed and delivered within France, up 2.5% year on year.

¹ According to a 2022 report by EY and SP2C, a trade group of leading French CRM providers.

Key figures about customer services in France

+10.8% rise in contact center market according to the 2020 EY report
€3.34 bn in revenue in 2021

FRENCH MARKET COVERED PRIMARLY BY PROVIDERS IN FRANCE

Near the majority of CRM providers serving the French market are still located in France.

Sales generated on the French market by location

Source : EY SP2C 2022

Unrivalled concentration of players in customer services
in hauts-de-france

Hauts-de-France was a pioneer in outsourced customer services, and today we’re home to more contact centers than any other French region, with:

some 70 contact center
nearly 12,000 jobs

Une concentration inédite d’acteurs de la relation client en hauts-de-france

WHERE WE STAND IN THE FRENCH CUSTOMER SERVICES LANDSCAPE

Hauts-de-France plays a leading role in the French contact center market.

Some 29% of French players with outsourced CRM have chosen Hauts-de-France as the command center for their customer satisfaction and loyalty strategy.

Repartition of production sites in France- source SP2C 2024

HOME TO LEADING FRENCH CONTACT CENTERS

France’s 5 biggest contacts centers by sales have operations in Hauts-de-France.

Source : SP2C, 2022

2019 rank	2020 rank	Provider	Present in HDF	Founded in
1	1	Concentrix (Ex Webhelp)	yes	2000
2	2	Majorel	yes	1996
3	3	Comdata	yes	1987
5	4	Teleperformance	yes	1978
4	5	Sitel Group	yes	1998
6	6	Intelcia Group		2000
7	7	Armatis	yes	1989
8	8	Tessi	yes	1971
9	9	Coriolis Service	yes	1999
10	10	BlueLink		1992

In-house customer service operations
in Hauts-de-France

A number of prominent French and global companies have set up their own customer service centers in our region.

Which makes Hauts-de-France a leading French destination for in-house CRM as well, with

over 200 in-house customer relations centers
17,000 jobs

Synergies between the customer services industry
and Hauts-de-France

What is the region’s strategy for boosting the CRM sector?
What role do today’s contact centers play in local economies in Hauts-de-France?
What trends are shaping the sector’s future?