Business Process Outsourcing (BPO) in Hauts-de-France

In Hauts-de-France you’ll find all the resources you need to expand your business-related service offering­—starting with a pool of skilled human resources and very attractive operating costs.

Business Process Outsourcing (BPO) in Hauts-de-France

In Hauts-de-France you’ll find all the resources you need to expand your business-related service offering­—starting with a pool of skilled human resources and very attractive operating costs.

Latest developments in BPO

Managed services in Europe expanded 10% from 2018 to 2019, reaching over €17bn². Growth reflects a steep 61% rebound in the annual value of BPO contracts over the period, as large-scale contracts and robust operations in Facilities Management and Contact Centers came into their own.

Key trends

Some 0 %

growth in outsourced managed services

0 %

rise in Business Process Outsourcing

BPO: growth on French markets quickens further

The total annual value of BPO contracts—including both managed services and SaaS solutions—reached €1.3bn in 2019, up 15% from 2018 for the strongest performance in the past five years.

Outsourcing is widely used, with 82% of French businesses relying on outside suppliers for at least one of their activities.

Key trends

Some 0 %

rise in contracts

0 %

of companies use outsourcing

Why do companies outsource?

Over 8 in 10 companies use outsourcing—but why? In Deloitte’s 2016 Global Outsourcing survey, respondents cited these benefits

Double-digit growth in outsourcing markets in Europe and in France

Double-digit growth in outsourcing markets in Europe and in France

Large, skilled labor pool

Hauts-de-France has the resources you need to recruit your future team.

Fast facts

As France’s No. 2 region for higher education, Hauts-de-France is a young and densely populated region with a network of large towns and cities—most with populations over 100,000.

  • 6 million inhabitants
  • 33% of the population under 25
  • 2nd highest population density in France
  • Top region nationwide for professional development and training

Find the skilled international profiles you need

Strategically located at an international crossroads, Hauts-de-France has a tradition of cross-border trade, which makes it easier to find the multilingual staff you need. We are currently home to:

  • 25,000 international students
  • 200,000+ foreign residents

Expert training

Specialized training in business management and HR is offered at:

  • 143 training centers
  • 289 degree programs, including:
    • 230 undergraduate / 59 masters
    • 271 management training programs
    • 18 human resource training programs

Skema and EDHEC, both in Lille, feature in the Financial Times Top 10 Masters in Finance ranking of business schools.

Altogether, the region offers:

  • 30 undergraduate programs
  • 54 masters programs
  • 84 degree courses in 24 institutes of higher learning, with over 5,000 graduates a year

Our schools and universities pride themselves on combining professional qualifications with practical experience: 69% of courses include internship options.

Courses by specialization (%)

Source : Guide des formations en finance, Les Places tertiaires et Lille Place Financière, 2019 (in french)

Learn how Booking.com successfully recruited the staff it needed

Explore the business opportunities that await you in Hauts-de-France