Business Process Outsourcing (BPO) in Hauts-de-France
In Hauts-de-France you’ll find all the resources you need to expand your business-related service offering—starting with a pool of skilled human resources and very attractive operating costs.
Business Process Outsourcing (BPO) in Hauts-de-France
In Hauts-de-France you’ll find all the resources you need to expand your business-related service offering—starting with a pool of skilled human resources and very attractive operating costs.
Latest developments in BPO
Managed services in Europe expanded 10% from 2018 to 2019, reaching over €17bn². Growth reflects a steep 61% rebound in the annual value of BPO contracts over the period, as large-scale contracts and robust operations in Facilities Management and Contact Centers came into their own.
Key trends
growth in outsourced managed services
rise in Business Process Outsourcing
BPO: growth on French markets quickens further
The total annual value of BPO contracts—including both managed services and SaaS solutions—reached €1.3bn in 2019, up 15% from 2018 for the strongest performance in the past five years.
Outsourcing is widely used, with 82% of French businesses relying on outside suppliers for at least one of their activities.
Key trends
rise in contracts
of companies use outsourcing
Why do companies outsource?
Over 8 in 10 companies use outsourcing—but why? In Deloitte’s 2016 Global Outsourcing survey, respondents cited these benefits
Large, skilled labor pool
Hauts-de-France has the resources you need to recruit your future team.
Fast facts
As France’s No. 2 region for higher education, Hauts-de-France is a young and densely populated region with a network of large towns and cities—most with populations over 100,000.
- 6 million inhabitants
- 33% of the population under 25
- 2nd highest population density in France
- Top region nationwide for professional development and training
Find the skilled international profiles you need
Strategically located at an international crossroads, Hauts-de-France has a tradition of cross-border trade, which makes it easier to find the multilingual staff you need. We are currently home to:
- 25,000 international students
- 200,000+ foreign residents
Expert training
Specialized training in business management and HR is offered at:
- 143 training centers
- 289 degree programs, including:
- 230 undergraduate / 59 masters
- 271 management training programs
- 18 human resource training programs
Skema and EDHEC, both in Lille, feature in the Financial Times Top 10 Masters in Finance ranking of business schools.
Altogether, the region offers:
- 30 undergraduate programs
- 54 masters programs
- 84 degree courses in 24 institutes of higher learning, with over 5,000 graduates a year
Our schools and universities pride themselves on combining professional qualifications with practical experience: 69% of courses include internship options.
Source : Guide des formations en finance, Les Places tertiaires et Lille Place Financière, 2019 (in french)
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