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Contact

Olivier CHARRAS

Direct Marketing Manager - Senior Project Manager

o.charras@nfinvest.fr

News

Success story: Amaris Lille set to expand

Switzerland-based Amaris opened an office in Hauts-de-France in late 2015. Ranked among Europe’s leading independent consulting groups, the company is growing exponentially.

BCD Travel continues to expand in Lille

After Paris and Montpellier, BCD Travel opens a new business platform in Lille—the latest strategic move by this fast-growing Dutch business travel management specialist, market leader in its field.

All news

CUSTOMER SERVICE

We’ve got exactly what you need to expand your customer service operations. Our highly skilled labor pool and attractive operating costs have given the sector powerful momentum in Northern France, and we’re in the heart of Europe’s leading consumer pool. Add our outstanding transport network, and you’ve got the perfect location for your customer relationship management.

NO. 3 REGION FOR CUSTOMER RELATIONSHIP MANAGEMENT

KEY FIGURES

  • 220 customer relations centers
  • Nearly 18,000 jobs

TOP COMPANIES

IN-HOUSE CENTERS

  • Accord Finances
  • Booking.com
  • Cofidis
  • Cetelem
  • Finaref
  • La Mondiale
  • Verspieren
  • Autofirst
  • Ingram Micro
  • Credit Safe
  • Redcats
  • 3 Suisses International
  • Securitas
  • Egencia

OUTSOURCERS

  • Arvato Services
  • Armatis
  • Acticall
  • B2S
  • CallExpert
  • Teleperformance

CLOSE-UP: BOOKING.COM

Booking.com moved into a new customer relations center in Lille Métropole in 2012.

  • Aim:adapt to particularly strong growth on Booking.com’s major markets
  • 250 jobs expected over 3 years
    Professionals responsible for handling reservations from initial request through confirmation with hotels, follow-up and cancellation
    Critical recruiting requirement: multilingual candidates fluent in English

LARGE LABOR POOL

KEY FIGURES

  • 6 million inhabitants
  • Third most densely populated region in France
  • Youngest population in France: 33% of the region’s population is under 25
  • 13 labor pools with more than 100,000 inhabitants, including Greater Lille, with a population of 1.2 million
  • With nearly 18,000 jobs, the customer relations sector accounts for less than 1% of the region’s working population

2ND-RANKED EDUCATION REGION IN FRANCE

  • 210,000 students
  • 9 universities
  • More than 34 elite graduate schools :
  • 24 schools of engineering
  • 5 business schools
  • 5 specialized schools (art, design, communication, journalism, architecture, multimedia)
  • A wide range of programs in sales & marketing and foreign languages

SPECIALIZED CUSTOMER RELATIONS PROGRAMS

  • Training centers specifically for customer relations positions
  • CLIADIS—a professional cluster for the region
  • A National Jobs Center service offering specifically for customer relations positions:
    Full range of services: candidate identification, pre-selection, training, orientation for new positions, and more
    Recognized experience in establishing and scaling up major customer relations platforms
  • Temporary agencies specializing in customer relations:
    Adecco
    Manpower
    Kelly services
    And many more

ATTRACTIVE COSTS

  • Operating costs in Northern France average 10% below those of our European competitors for all types of business
  • Salaries are lower than those of our leading French competitors
  • Our real-estate costs make us one of the three most attractive regions for all types of business
  • Prime office space costs up to 50% less than the average for our French and European competitors
  • Real estate is as much as 26% less expensive for production facilities and 14% less for logistics

COSTS FOR A SERVICE OPERATION

  • Our costs are 10.7% below the average for our French competitors
  • Our costs are 5% below the average for our European competitors